Great question! Like Hirschman, we’re a family-owned and operated propane company that serves over 5,000 customers in central and northern Michigan. We pride ourselves on keeping your family warm and safe and delivering world-class customer service. Our main office is located in Standish, but we also have an office in Roscommon. We’ll have an office in Reese, too, as we’re moving into the Hirschman building at 9773 Saginaw St. If you need to stop by or drop anything off, you’ll know where to find us. But our mailing address will be different, so any mail should be sent to Forward Energy P.O. Box 393, Reese, MI 48757.

For the most part, nothing will change. We’ll have access to your customer information and will import everything into our system. You’ll keep the same tank and later this summer you’ll receive more information about pricing and plans. If you have auto-pay or an online account with Hirschman, you’ll want to create a new one with us to set up your information. You can do so by clicking the current customer link below or by clicking “Log In” in the upper right corner of this page.  Please note, if you currently auto-pay via ACH with Hirschman, you will now see the change to Forward reflected on your bank records.

We have pre-buy, capped price, and budget plans we are sure will fit your individual needs. You will find our pricing structure and programs are very similar to what Hirschman offered, so heating costs will be comparable to what you are used to from a budgeting standpoint. As a way of saying welcome to the Forward family, we are also offering a special discount promotion to our new Hirschman customers on your first fill up, so please call us at 989-868-3448 for details.

We’re happy to help. You can always call us Monday-Friday 8a to 5p at 989-868-3448. You can also click below and take a tour of our Web site, which has answers to many other questions you may have.